The following retailers accept Instacart receipts for refunds and/or store credit. Please note: Only Instacart processes refunds for EBT SNAP purchases, not the retailer. Returns are subject to the store’s return policies, which vary by retailer. Service fees are generally not refundable for returned items.

At Home

Items purchased through Instacart can only be returned in-store. At Home issues refunds as store credit. Visit any store and present your Instacart receipt and the item you want to return to an employee. Give your name and photo ID at the time of return.

Return window: 60 days

Bath & Body Works (U.S.)

If you’re not completely satisfied with the quality of the Bath & Body Works products that you purchased from Instacart, bring them to any Bath & Body Works or White Barn store in the U.S. for an exchange or for merchandise credit, subject to the following terms—

Merchandise Credit Value – If you provide an Instacart receipt at the time of the return, you receive merchandise credit based on the price paid for the product. Without a receipt, you receive merchandise credit based on the lowest selling price of the product, factoring in all promotions, discounts, offers, free items (as part of a qualifying purchase), and coupons that may have applied. 

Country of Original Purchase – You must make all exchanges or requests for merchandise credit in the country of original purchase. 

Government-Issued ID – Select U.S. stores require a government-issued ID for all returns and exchanges. Bath & Body Works and White Barn electronically scan or collect information from this ID to prevent return abuse. Select U.S. stores have a $250 limit for non-receipted returns within a 90-day period (this does not include defective merchandise).

Return window: 90 days

Bed Bath & Beyond (U.S.)

Items purchased through Instacart can only be returned in-store. Show your Instacart receipt and government-issued photo ID to the customer service desk at any Bed Bath & Beyond retail store. Most purchases are eligible for exchange or refund within 90 days (exceptions apply, and some items are only eligible for return within 30 days. See retailer's full in-store return policy for details). Bed Bath & Beyond issues store credit for returned items. 

Return window: 90 days

Big Lots

Items purchased through Instacart can only be returned in-store. Take your item and Instacart receipt (digital/printed) to any open register at any Big Lots location. Big Lots refunds the credit card you provide. Big Lots issues merchandise credit (gift card) for items purchased more than 30 days ago. Merchandise credits are valid for in-store use only. The value of coupons used is non-refundable. After the return period, return all items covered by a manufacturer’s warranty (ex. electronics) according to the warranty terms.

Return window: 30 days

Buy Buy Baby (U.S.)

Items purchased through Instacart can only be returned in-store. Show your Instacart receipt and government-issued photo ID to the customer service desk at any buybuy BABY retail store. Most purchases are eligible for exchange or refund within 90 days (exceptions apply, and some items are only eligible for return within 30 days. See retailer's full in-store return policy for details). Buy Buy Baby issues store credit for returned items. 

Return window: 90 days

Costco

You can return or exchange items purchased through Instacart at any Costco warehouse. Show your Instacart receipt and government issued ID at the returns counter. Items must be unopened and in as-new, resalable condition. Costco issues refunds in the amount of the purchase price. All returns and exchanges require a government issued ID. 

Return window: 90 days

Dick’s Sporting Goods 

Go to the in-store checkout and show your Instacart receipt. The retailer offers refunds in the form of a Dick's Sporting Goods gift card. Please remember to bring a government issued ID with you.

Return window: 90 days

Disney (U.S.)

Merchandise must be returned new, in its original condition at the time of purchase, in the original unopened packaging with original tags and tickets attached. Disney won’t accept returns or exchanges for used or worn merchandise. Customers can return Instacart purchases with an Instacart receipt for a Disney store merchandise credit. Please refer to Disney store’s full return policy for further details, including special products and exceptions.
Return window: 30 days

Disney (Canada)

Merchandise must be returned new, in its original condition at the time of purchase, in the original unopened packaging with original tags and tickets attached. Disney won’t accept returns or exchanges for used or worn merchandise. Customers can return Instacart purchases with an Instacart receipt for a Disney store merchandise credit. Please refer to Disney store’s full return policy for further details, including special products and exceptions.

Return window: 30 days

Doggie Style Pets (U.S.)

Items purchased through Instacart can only be returned in-store. You must show your Instacart receipt and government-issued ID to a store associate at any Doggie Style Pets location. Items must be unopened and in as-new, resalable condition. Doggie Style Pets refunds are issued as a store gift card in the stated amount.

Return window: 30 days

H&M (Canada) 

Items purchased through Instacart can only be returned in-store. H&M issues refunds as store credit. Show your Instacart receipt, your valid photo ID, and the item you wish to return to a store associate at any H&M Canada retail store. Most purchases are eligible for exchange or store credit within 30 days (exceptions apply, some items such as swimwear and undergarments are final sale. See retailer's full in-store return policy for details.) 

Return window: 30 days

London Drugs

Items purchased through Instacart are eligible for return for store credit. Go to customer service at the store and show your Instacart receipt and government-issued photo ID. Customers can access delivery receipts from their Instacart account. Customers can return items to the store within 15 days of purchase for merchandise credit. Some limitations may apply. Ask in store for full details.

Return window: 15 days

Lowe’s

Items purchased through Instacart can only be returned to your local Lowe's store. Show your Instacart receipt at the returns desk at any Lowe's retail store. Lowes accepts returns within 90 days of purchase with some exceptions (please refer to https://www.lowes.com/l/returns-policy.html for full in-store policy details, including exceptions). Lowe’s issues refunds for the item’s price and associated tax as merchandise credit, good for in-store use only. 

Customers must return live Christmas trees and other holiday items on or before the holiday date. Items bought after the holiday are final sale.

Return window: 90 days

Mastermind Toys 

Purchases are eligible for exchange or refund at any Mastermind Toys location with an Instacart receipt. Items must be unopened and in as-new, resalable condition. Customers receive refunds in the stated amount as a Mastermind Toys gift card.

Return window: 30 days

Michaels 

Go to the front-of-store checkout counters and show your Instacart receipt. All returns must be new, unused, and in original packaging, with exceptions for defective merchandise or products. The retailer issues refunds on a Store Return Card (store credit) for full purchase amount.

Return window: 60 days

Office Depot/OfficeMax

Orders can be returned for a store credit within 90 days for office supplies, 30 days for unopened ink and toner, or 14 days for technology, unopened software, and unassembled furniture. Opened software, CDs, DVDs, and video games can be exchanged for the same item only. Cleaning, Sanitation, Breakroom, Safety (including COVID test kits, personal protective equipment, masks, face coverings, face shields, gloves, goggles, gowns, thermometers), Facility, and other related products and supplies are non-refundable. A valid driver’s license is required.

Return window: 14 days

Pet Food Express

Customers can follow the in-app returns flow and use the app for all returns.

Return window: 30 days

Pet Supermarket 

All returns and exchanges require a valid photo ID. You can return items for a refund to your original payment method with an Instacart receipt. Please note that Pet Supermarket issues debit refunds as cash. If you opened the item or don’t have a receipt, you can exchange it or receive a refund for the item’s current selling price to a store gift card. All clearance items are final sale.  

Return window: 30 days 

Sports Basement

If at any time you don't love your purchase, bring it back for a refund, credit or repair (Instacart proof of purchase required).

Return window: 90 days

Sephora (U.S. and Canada)

New or gently used products purchased through Instacart are eligible for a refund or exchange if returned within 30 days of purchase. Show your printed Sephora receipt, included with your Instacart order, to a Sephora cashier. If your order has an associated transaction barcode, you can use it in place of the printed Sephora receipt. If you have a Beauty Insider account and entered it during your order, you can provide that to the cashier instead of a receipt. Sephora offers refunds for approved returns within 30 days of purchase to your original payment method.

Return window: 30 days

Staples

Show your Instacart receipt to the cashier, along with the credit card you used. Staples refunds the payment method  listed on your Instacart receipt. You must return Technology & Furniture within the window indicated below. Some items may be returned later than this date—

  • Ink and toner: Return unopened and unexpired products at any time .
  • Software: Return unopened boxed software that Staples currently sells for a full refund within 30 days. Open boxed software is not returnable or refundable.
  • Office supplies: Return at any time.

Return window: 14 days

The Container Store

Items purchased through Instacart can only be returned in-store. The Container Store issues refunds as store credit. Visit any store and present your Instacart receipt and the item you wish to return to an employee. Purchases are eligible for store credit. Provide your name and a valid photo ID at the time of return.

Return window: 120 days

The 99 Store

The retailer offers exchange or store credit within 9 days of purchase with Instacart receipt for up to 9 items. Seasonal items are excluded.

Return window: 9 days

Walmart (U.S.)

Go to customer service and show your Instacart receipt. Walmart offers cash refunds under $10 and a Walmart gift card for refunds over $10. Alcohol is final sale and can't be refunded.

Return window: 30 days

Walmart (Canada) 

Go to the Customer Service desk at any Walmart Canada store and present your Instacart receipt. Please note, Walmart's return policy varies by item. Walmart issues reimbursement in the form of a gift card for returns deemed acceptable based on the item, condition, and time of return.

Return window: 120 days with exceptions